TERMS OF DELIVERY AND SERVICE CHARGE
Shipping
Shipping cost according to the weight of the products.
Delivery Lead Time Delivery of products to customers quickly and in full service. From the day the customer has paid for the product or completed the order.
- Bangkok : Period 1 – 3 Business days from the day the customer completes the order.
- Upcountry : Period 2 – 4 Business days from the day the customer completes the order.
- If you have not received the product within 7 days, please contact LINE live chat on the right bottom side of webpage
- The time period may be lost if the customer does not answer the phone or cannot be reached, or there were unexpected events such as floods, protests, and various festivals.
In the event that the product is delivered late, the company will not be responsible. Due to:
- The customer’s shipping information is incomplete, and the recipient cannot receive the goods.
- No order was made or provided evidence of the money transfer complied with with the shopping guide, time period and order conditions of the company.
- Out of stock items in the purchased order, not enough stock products. (Customer service will contact the customer to inform them in order to offer a replacement or refund)
- Any other reason caused the order failed to delivery or transfer of the product from the company to the customer.
- The order is delayed by customer, such as requesting to amend / change the order information after the transaction is made causing the internal operating system of the company Delay, etc.
- Unable to contact the destination recipient for a period longer than 10 minutes when the staff reaches the destination within the specified time.
- The recipient cannot receive the product. Or request to postpone the receipt of the product during the time when the staff reaches the destination within the specified period.
- Other cases as specified by the company.
Self In-Store Pickup
- Customers can pick up the product at the branch specified and selected in the checkout process only. *We reserve the right to change the branch for receiving the product.
- Customers must receive the ordered products within 30 days from the day the officer calls to receive the product and received an e-mail notification of receiving products from the company.
In case the buyer receives the product himself
Documents used to receive the product
- ID card.
- Order Confirmation Received via Email Address. Customers can show evidence. Via mobile phone or tablet device to show to the staff.
In the case of allowing another person to accept the product instead
Documents used to receive the product
- Recipient's original ID card.
- Copy of the ID card of the purchaser And sign the authorization Certify the documents are correct.
- Order Confirmation Received via Email Address. Customers can show evidence. Via mobile phone or tablet device to show to the staff.
**The company reserves the right to change without prior notice.**
