Q: Do I need to be a member before ordering?
A : Before purchasing products, you need to fill in the basic information and complete the MSI membership login, and then you can place an order for purchase.
Q: After the order is completed, I want to change the delivery address, how can I change it?
A: After the order is established and the payment is completed, and if you want to change the delivery address. Please contact service center by click LINE chat button , There will be service team receive the information and can help you chage information as needed.
Q: How should I change the content or quantity of an order?
A: If you want to change the content or quantity of an order , Please contact service center by click LINE Chat button , There will be service team receive the information and can help you chage information as needed.
Q: If has a problem , How to return the product?
A: You can read the terms and conditions at the "Return Policy" menu.
Q: Product warranty period and how to guarantee, repair and other related issues?
A: Please log in and click Member Center or click Warranty at the bottom of the page to enter the warranty inquiry system. In the menu on the left, please click "Product Registration" to complete your product registration.
Q: Will the shipment be notified? How can I check the shipment date?
A: After you complete the payment, it will be delivered to the designated address within 2 working days (excluding holidays). After the product is shipped, a "shipment notification email" will be sent. If it cannot be delivered after 2 times of deliveries, and you cannot be reached by us for more than three days, the company will cancel the order and refund the full amount. Delivery time: Monday to Friday, 8:00 am to 6:00 pm.
Q: When the home delivery arrives, what should I do if I just can't pick up the package?
A: The home delivery company will try to contact you. Please pay attention to whether there is a call from the freight company on your phone during the process, and contact the freight company personally for delivery matters.
Q: If there is a problem with my product, how do I contact customer service?
A: If there is any problem with the order, please go to Contact Us page or click LINE live chat button to contact with customer service, and we will reply to your question as soon as possible. Live chat service available from Monday-Sunday
Q: What are the available payment methods?
A: The MSI Online Store provide credit card, credit card installment or QR payment for checkout. A Visa/MasterCard/JCB/UnionPay credit card issued in Thailand must be used with active credit card 3D verification. Or you can choose to pay by QR payment and leave the comment in payslip "MSI/ Your Order Number". Please then send your proof of payment via LINE Chat or to msi@speedcom.co.th
Q: Have a problem with checking out or using a discount code?
A: If you are unable to checkout or use a discount code in the MSI online store, please use the incognito mode or private mode in the browser to make a purchase. You can also change your browser or clear your browser cookies before making a purchase. Or check with your bank to see if your payment method can be used properly.
